Following the heightened activity during the COVID-19 lockdowns of ongoing ground-breaking movements like Black Lives Matter and Stop Asian Hate calling attention to systemic issues in society, more people are taking a stand against the hidden and not-so-hidden injustices in the world – and companies are no exception.
There has been a groundswell of corporate engagement on issues that affect marginalized folks, and with it, a push for more diversity and inclusion in marketing campaigns, such as ones done by Coca-Cola, Google, and more.
Diversity goes beyond race and gender; it includes age, socio-economic class, sexual orientation, ability, and a variety of other factors. There are many reasons to consider these groups in your marketing efforts, and beyond. However, it’s important to avoid “woke-washing,” performative efforts to jump on the bandwagon of a movement – often to cash in – while not actually working to address a systemic issue.
Fear not: we’ve come up with a guide to help you add more diversity to your marketing efforts in an authentic, actionable way to truly make the world better.
Why You Should Consider Adding More Diversity to Your Marketing
- Enhance brand perception and loyalty. An Adobe survey found that 62% of adults say diversity in a company’s ads impacted the way they perceive a brand, and 38% say they’d be more likely to trust a brand with diversity in their advertising. It’s not a coincidence that a brand that focuses on diversity and inclusion makes people feel, well, included.
On the flip side, lacking diversity can lead to unwanted consequences. Top Design Firms reported this finding: “If two brands offer the exact same product, one in three consumers (34%) would consider each brand’s commitment to diversity and inclusion when making their final purchasing decision.” By showcasing diversity in your marketing, you increase trust and loyalty with your customers. - Make customers feel represented. Think of your marketing like a high school cafeteria: if your marketing is mostly white, male, able-bodied, young, and affluent, there’s a big chunk of the population who would feel like they wouldn’t fit in at that table. Instead, these people would go to another spot in the cafeteria where not only would they fit in, but thrive with other similar people. Try to include all types of people in your marketing so everyone feels invited to take a seat.
- Grow your audience. When your marketing represents more of the population, more people come to your table. Therefore, not only do people feel good about being included, but you grow your audience of people to market to, which continues to build as they share your company with their audiences. It’s really a win/win.
- Increase your profits. About two-thirds of consumers consider making a purchase immediately after seeing an ad they consider to be diverse, and two-thirds of consumers also consider making a second purchase from a brand they believe is committed to diversity and inclusion, according to a Top Design Firms report. On top of that, by growing your audience, you have a bigger pool of potential customers to market to, and therefore, potentially sell your products or services to.
How to Add More Diversity to Your Marketing
- Look at your imagery. People want to see themselves represented in media, so it’s a good idea to ensure you’re being inclusive in the types of people you feature. If you don’t have an in-house photography team, there are many free or paid stock photo image libraries.
For images featuring people of colour, check out Nappy, POC stock, and Diversity Photos; for images featuring LGBTQ+ folks, check out Libertipix and The Gender Spectrum Collection; for images featuring people with disabilities, check out Disability Images, PhotoAbility, and Disabled And Here Collection; and for stock photo libraries with a little bit of everything, check out TONL and Unsplash.
- Think beyond imagery. While it’s important to showcase diversity in your images, it’s important to take it a step further and put in the work behind the scenes.
- You’ll want to understand your target audience, including their demographics, values, opinions, and more. This will help you be authentic and thoughtful in your messaging to them.
- It’s also recommended to have diverse voices and points of view within your internal team so you’re truly practicing what you preach. This can also help avoid things like inadvertent cultural appropriation, or accidentally coming across as insulting or condescending to any audience segment.
- You may also want to audit your internal and external systems to gauge user experience. This is especially important in the case of ability, as you may be unintentionally excluding members of the population with certain disabilities if they’re unable to use your systems due to accessibility challenges.
- As well, it’s recommended to continually educate your team on politically-correct terms and allyship practices, historical contexts of certain groups, and current events that affect these groups today. For example, you can acknowledge the Indigenous land your company resides on somewhere on your website or social media profiles, and add the pronouns of your public-facing staff to show support to gender non-comforming and trans folks by helping normalize gender discussions.
- Be strategic about your marketing. Choose your words and imagery carefully in your content, but know that a single ad or post isn’t going to please all people at all times. Try your best to be inclusive, politically-correct, and authentic, but if something is brought to your attention that wasn’t quite right, use it as a learning opportunity to do better next time. Acknowledge the shortcoming, and apply that knowledge to your next campaign. You can also look to your audience and directly ask what matters to them to ensure they feel seen and heard in your marketing.
Get Expert Marketing Support with Sparx
At Sparx, our mission is to create content to make the world better.
If you want to create inclusive marketing campaigns but aren’t sure where to start, the experts at Sparx Publishing Group are always available to chat. We help purpose driven organizations secure their website, create great content, build experiences to delight their customers, and help grow their business. You can reach us here.
